Frequently Asked Questions
Everything you need to know about your Ted Dekker shopping experience.
What is the standard shipping time for orders?
We offer expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return and exchange policy?
If you are not completely satisfied with your purchase, you can return or exchange any unworn items with original tags attached within 30 days of delivery. Please use our online portal to generate a prepaid return label.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure a perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
Are your materials ethically sourced?
At Ted Dekker, we are committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and utilize high-quality, responsibly sourced fabrics to ensure longevity and minimal environmental impact.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team or through your account dashboard.